Effective date: September 14, 2026

Valentini Music Instruments respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it and the circumstances in which it may be shared.

Information We Collect

We may collect information that you voluntarily provide when placing an order, submitting a custom-order or contact form, requesting service or communicating with us. This information may include:

• Name

• Billing and shipping address

• Email address

• Telephone number

• Order and product information

• Custom specifications

• Messages and other information you submit

Our website may also automatically collect technical information such as your browser type, device information, IP address, referring page and activity on the website.

How We Use Your Information

We use personal information to:

• Process, build and fulfill orders

• Communicate about orders and custom requests

• Arrange shipping and delivery

• Provide warranty and repair service

• Respond to questions and customer-service requests

• Maintain business, tax and warranty records

• Protect the website and prevent fraudulent transactions

• Comply with legal and regulatory obligations

Orders and Squarespace

Our website and online store are hosted by Squarespace. Customer information, order details and website activity may be collected and stored by Squarespace on our behalf so that it can provide website hosting, commerce, analytics and related services.

For information about how Squarespace processes personal information, please review the Squarespace Privacy Policy.

Payment Information

Payments are processed through Squarespace and the payment provider connected to our online store. These providers collect and process the payment information necessary to complete a transaction.

Valentini Music Instruments does not directly receive or store complete payment-card numbers or card security codes. Payment processing is also subject to the privacy policy and terms of the applicable payment provider.

Sharing of Information

We may share personal information only as reasonably necessary with service providers that assist us with:

• Website hosting and order management

• Payment processing

• Shipping and delivery

• Email communications

• Accounting, legal or other professional services

• Fraud prevention and website security

We may also disclose information when required by law, to respond to valid legal requests or to protect the rights, property and safety of Valentini Music Instruments, our customers or others.

We do not sell personal information or share it for cross-context behavioral advertising.

Cookies and Analytics

This website uses cookies and similar technologies. Squarespace uses certain required cookies to operate and secure the website. Depending on our website settings, analytics or performance cookies may also be used to help us understand website traffic and improve the customer experience.

You can manage optional cookies through the cookie banner, if displayed, or through your browser settings. Blocking required cookies may prevent portions of the website or checkout from functioning correctly.

For more information, review Squarespace’s information about the cookies used by its platform.

Mailing List

If we introduce a mailing list, we will add you only when you voluntarily subscribe or otherwise give permission to receive marketing communications. Order contact information will not automatically be added to the mailing list.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. We may still send nonmarketing communications concerning an order, warranty claim or service request.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide warranty and repair service, maintain tax and accounting records, resolve disputes and comply with legal obligations.

Order information is stored through Squarespace. Some records may be retained after an order is completed when required for legitimate business or legal purposes.

Data Security

We use reasonable administrative and technical measures intended to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Choices

You may contact us to request access to, correction of or deletion of personal information that we maintain about you. Some information may need to be retained to complete an order, honor a warranty or satisfy tax, accounting or legal obligations.

To submit a request, contact us at info@valentinimusicinstruments.com. We may need to verify your identity before processing the request.

Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, this website may not respond to them. You may use the available cookie controls or your browser settings to manage cookies.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

Changes to This Policy

We may update this Privacy Policy when our practices, website features or legal obligations change. The revised policy will be posted on this page with an updated effective date.

Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Valentini Music Instruments
Glendora, California
Email: info@valentinimusicinstruments.com
Website: www.valentinimusicinstruments.com